You can place an order through our web site, phone, or e-mail. For more detailed information on placing an order call 571-481-6906 and speak to your sales professional.
FEATURED PRODUCTS
ABOUT OUR STORE
The Painted Ladies is a disabled woman veteran and minority owned business with a passion for creating unique apparel and gifts.
The Painted Ladies, LLC, began in 2014 with home-based paint parties and soon grew into a multi-faceted enterprise creating textile masterpieces. We expanded our services in 2020 to include custom embroidery, team apparel, Direct to Film (DTF) graphic T-shirts, hats, and other custom products. We are continuously creating new designs and offering new items. If you don’t see it, ASK! We’d love to hear from you!
AWARDS WE'VE WON!
BRANDS WE WORK WITH
FAQ
How do I pay for my order?
Payments can be made in the form of credit card (Visa, MasterCard, American Express and Discover), check, Venmo, or PayPal. You can add payment information and credit card information to your online order form, or via phone, or e-mail. Note that all of our prices are discounted for cash payment. Credit card sales will be assessed the current charge imposed by the credit card companies.
Do I get to see a "sample" before you print my order?
You can request a digital proof before we start your print job. Production will not begin on your order until we receive an artwork approval from you.
How long does it take to receive my order? Are rush orders accepted?
It depends on what you are ordering. The typical production time for most custom printed products is 2 weeks. We offer rush service with shipping in as little as two days on several items. If you have a specific date to have your garments in hand, please supply your sales representative with that date.
Will I receive a confirmation after I place my order?
Yes. You will receive an e-mail confirmation if you place your order by e-mail or online order form. Be sure to sign and return that confirmation with the appropriate deposit or credit card information to expedite processing the order. Orders will not be processed without the required payment and signature.
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Will I be notified after my order has shipped?
On all orders you will receive an e-mail notification with details of your shipment. Items will be shipped only after payment has been received. Checks are to be made out to The Painted Ladies, LLC.
Do you take overseas orders?
Sorry, we are not set up to ship orders out of the United States at this time.
What kind of artwork files do you accept?
We accept many types of art files. The ideal file formats are: .pdf (Adobe Acrobat), .psd (Adobe Photoshop), .tiff. We also accept .jpeg, Microsoft Word, Publisher, Power Point, and many others.
How do I get my artwork to you?
There three ways to send artwork to us. (1). You can upload your artwork in the online form (2) email your art to us (please keep the file size under 10 meg.) Our art department email address is available by clicking here. (3) You can use a file sharing program such as DropBox.
I don’t have a design. Is there a charge to make a design for me?
We offer free of charge text only designs and free custom designs from our stock templates. If you want us to create a custom design for you based on your ideas or sketches, there will be a charge. For more information and pricing, please call.
I have several designs, do they all add up as 1 order?
No. Each design is treated (and priced) as a separate order. Each requires separate processing.
Do you offer "youth" sizes?
Yes. We offer youth x-small (2-4) small (6-8), youth medium (10-12), and youth large (14-16). For infant items, please reach out with your questions.
Can I mix the shirt sizes in my order?
Yes. You can mix the sizes any way that you need to complete your order. Keep in mind that the logo or design is made to fit the smallest garment you order. So, if your are ordering some child or small sizes in addition to adult sizes, you may want to make those a separate order.
Can I mix the shirt types in my order (t-shirts, sweatshirts, golf shirts)?
Yes, as long as the image will be exactly the same on each shirt and will be printed in the same location on all of the shirts.
If I reorder, do you keep my artwork?
We can keep your artwork on file up to 3 years. Please inform us if that is what you would like to do.
Are your T-Shirts screen printed or are they iron-on transfers?
We are not a screen printing company. We use high quality heat transfer vinyl or digital transfers on our apparel. Both are applied with an industrial high-pressure heat press.
Will the printing fade on my shirts after a few washings?
No. If you follow the enclosed washing instructions, your items will be durable and hold up to many washings. Washing instructions will be packed with your orders.
What is the largest size that can be printed on a T-Shirt?
The maximum image depends on the shirt size and location of the design. Contact our sales department for more information.
I already have shirts. Will you print on them?
Yes, however we require two additional shirts as test items. Please call for more information.
Yes, however we require two additional shirts as test items. Please call for more information.
No we do not. We are not currently in the business of selling digital transfers.
Do you have a guarantee on the products that you sell?
Our guarantee policy is very simple.
If we make a mistake on your order or the product is materially defective, we will refund your money for the entire order or replace the product. We ask you to return the product for review before we can affect the refund.
Where is The Painted Ladies, LLC / Custom Apparel and Gifts located?
Our production facility is in the Woodbridge, VA. However, we do not currently have a store front that you can visit.
Do the prices of the products become lower when I buy larger quantities?
Yes. The more you buy, the lower the price. Your sales representative will work with you.
Do you offer "wholesale" or special prices to the "trade," schools, or non-profit organizations?
Yes. We do custom quotes on orders over 100 pcs and on large contract jobs. You can email us, or call. We prefer you call since we can ask you the questions that will give us the information to give you the best price.
Do you have a minimum order?
No! We pride ourselves on offering services to all whether they need one or one thousand items.
Do you sell "blank" or "unprinted" items?
No. We are not currently distributers of blank items.
If there is a problem with my order, what do I do?
You should contact us immediately by phone or e-mail. We want to help you resolve the problem as quickly and effectively as possible.
DIDN'T FIND THE ANSWER?
We want to make sure you’re happy and informed. If you have ANY questions please feel free to ask.